Preview build. Draft guides are included and labelled; nothing here is published.

18 entries

Troubleshooting

Start from what you see on screen. Each entry is taken from a guide's "If something goes wrong" section and links back to it.

Reviewing a data room

Ask a question is greyed outHover over it for the reason. Q&A is not available for your team means the deal team has turned Q&A off for your group; your earlier questions and answers stay readable. Your team has used all of its questions for this month means your group reached its monthly limit; ask again after the reset, or contact the deal team. The same applies to Ask about this file and Ask a follow-up.In Ask the deal team a question You want to change a question after sending itSubmitted questions cannot be edited. Ask a new question and mention the earlier one; the deal team can close the first.In Ask the deal team a question The downloaded PDF or ZIP asks for a password you do not haveThe deal team set a download password for the project. Ask them for it; it is not sent by the portal.In Download documents Nothing to downloadNothing to download. The selection contains no downloadable files. None of the selected documents may be downloaded by your group, or they are still being processed. Download permission is set per folder; ask the deal team to extend it.In Download documents Some files were left out of the ZIPThe panel shows how many files were left out; Details lists each one with the reason, for example no download permission or a document that is still being processed. Download the rest, and ask the deal team about the files you need.In Download documents This archive is no longer availableA prepared ZIP is kept for one day. Select the documents again and start a new download.In Download documents You don't have permission to download this fileDownload permission is set per folder. Ask the deal team to extend it if you need copies from that folder. To download a whole folder you may use, tick it and select Download selected; folders have no download icon of their own.In Download documents Download failed on a newly added documentThe document is still being prepared for secure download. Try again in a few minutes.In Download documents A folder or document you expected is missingYou only see what the deal team shared with your group. Ask them to grant access; the portal does not show locked items.In Find and open documents Preview isn't available for this fileSome formats cannot be shown in the browser. Readable files open as plain text; for others the viewer offers Download and Try again. If your group may not download the file, selecting Download tells you so.In Find and open documents You don't have permission to download this fileDownloads are switched on per group and per folder by the deal team; every file shows the download icon, and the permission is checked when you select it. Ask the deal team if you need a copy. See Download documents.In Find and open documents Could not load folders, Failed to load files or Search failedThe portal could not reach the data room for a moment. Select Retry, or reload the page. If it keeps failing, contact the deal team.In Find and open documents The temporary password is not acceptedUse Forgot password? on the sign-in page. A reset code is emailed to you; enter it, choose a new password and sign in.In Get started from your invitation You already have an account from another dealSign in with your existing password. The email for an existing account contains no temporary password.In Get started from your invitation The page says you do not have accessYour address is not invited to this portal, or you signed in with a different address from the one invited. Sign out and try the invited address; otherwise ask the deal team to add you. Support cannot open a data room on their behalf.In Get started from your invitation The invitation link has expired or was already usedAsk the deal team to resend the invitation. The new email replaces the old link; a temporary password from an earlier email no longer works.In Get started from your invitation The portal says the deal is no longer availableThe deal team has closed or paused the room. Only they can reopen it.In Get started from your invitation You signed in but no folders are listedThe deal team has not yet shared any folders with your group, or the room is not published yet. Ask them; you will see the folders as soon as they are granted.In Get started from your invitation