[{"data":1,"prerenderedAt":240},["ShallowReactive",2],{"guide:\u002Fexternal\u002Freviewing\u002Fask-the-deal-team-a-question":3,"related:\u002Fexternal\u002Freviewing\u002Fask-the-deal-team-a-question":231},{"id":4,"title":5,"audience":6,"body":7,"canonical_url":208,"collection":209,"description":210,"extension":211,"feature_flags":212,"is_draft_preview":214,"legends":215,"meta":216,"navigation":217,"order":218,"path":219,"reading_minutes":202,"related":220,"seo":223,"slug":224,"status":225,"stem":226,"tour_ids":227,"type":228,"updated_at":229,"__hash__":230},"guides\u002Fexternal\u002Freviewing\u002Fask-the-deal-team-a-question.md","Ask the deal team a question","external",{"type":8,"value":9,"toc":200},"minimark",[10,19,24,31,35,153,157,170,174,194],[11,12,13,14,18],"p",{},"Questions go to the deal team through the portal's ",[15,16,17],"strong",{},"Q&A"," page, so both sides keep one record of what was asked and answered. Only your group sees your questions.",[20,21,23],"h2",{"id":22},"before-you-start","Before you start",[25,26,27],"ul",{},[28,29,30],"li",{},"You have signed in and can see the documents your question is about.",[20,32,34],{"id":33},"steps","Steps",[36,37,38,58,103,136],"ol",{},[28,39,40,41,44,45,48,49,52],{},"The most precise way to ask is from the document itself: open it in the viewer and select ",[15,42,43],{},"Ask about this file"," in the ",[15,46,47],{},"Questions"," panel. The document is attached to the question automatically.",[50,51],"br",{},[53,54],"img",{"alt":55,"src":56,"title":57},"The viewer's Questions panel with the Ask about this file button","\u002Fmedia\u002Fask-the-deal-team-a-question\u002Fportal-viewer-questions.png","Questions already asked about the document are listed here first.",[28,59,60,61,63,64,67,68,71,72,75,76,79,80,83,84,87,88,91,92,95,96,98],{},"For a general question, open ",[15,62,17],{}," from the left menu and select ",[15,65,66],{},"Ask a question",". If the deal team set a monthly limit for your group, ",[15,69,70],{},"Questions left this month"," shows next to the button; the allowance is shared by your group and resets at the start of each month. Give it a short ",[15,73,74],{},"Title",", write ",[15,77,78],{},"Your question"," with document names, pages or figures where you can, and optionally ",[15,81,82],{},"Add a reference from a document",". Set a priority and a ",[15,85,86],{},"Category"," if useful. ",[15,89,90],{},"Submit question"," sends it; ",[15,93,94],{},"Save draft"," keeps it as a draft that everyone in your team can see and submit.",[50,97],{},[53,99],{"alt":100,"src":101,"title":102},"The Ask a question form with a title and question filled in","\u002Fmedia\u002Fask-the-deal-team-a-question\u002Fportal-ask-question.png","The deal team typically responds within 24 hours.",[28,104,105,106,108,109,112,113,116,117,120,121,124,125,128,129,131],{},"Follow the question on the ",[15,107,17],{}," page. ",[15,110,111],{},"Awaiting answer",", ",[15,114,115],{},"Answered"," and ",[15,118,119],{},"Closed"," under ",[15,122,123],{},"Quick access"," filter by status; your team's unsent drafts are under ",[15,126,127],{},"Drafts",".",[50,130],{},[53,132],{"alt":133,"src":134,"title":135},"The Q&A page listing one submitted question","\u002Fmedia\u002Fask-the-deal-team-a-question\u002Fportal-qna-list.png","Status moves from Submitted to In Progress while the deal team works on it, then to Answered.",[28,137,138,139,120,142,145,146,148],{},"To be emailed when an answer is published, open the bell icon in the left menu and turn on ",[15,140,141],{},"Answer published",[15,143,144],{},"Q&A Activity",". The setting applies to this deal only.",[50,147],{},[53,149],{"alt":150,"src":151,"title":152},"The Notification preferences page","\u002Fmedia\u002Fask-the-deal-team-a-question\u002Fportal-notifications.png","Notification preferences are per deal.",[20,154,156],{"id":155},"check-the-result","Check the result",[11,158,159,160,162,163,166,167,169],{},"Your question appears on the ",[15,161,17],{}," page with status ",[15,164,165],{},"Submitted",". When the deal team publishes an answer, the status reads ",[15,168,115],{}," and the answer, with any documents they attached, opens under the question.",[20,171,173],{"id":172},"if-something-goes-wrong","If something goes wrong",[175,176,178],"problem",{"title":177},"Ask a question is greyed out",[11,179,180,181,184,185,188,189,116,191,128],{},"Hover over it for the reason. ",[15,182,183],{},"Q&A is not available for your team"," means the deal team has turned Q&A off for your group; your earlier questions and answers stay readable. ",[15,186,187],{},"Your team has used all of its questions for this month"," means your group reached its monthly limit; ask again after the reset, or contact the deal team. The same applies to ",[15,190,43],{},[15,192,193],{},"Ask a follow-up",[175,195,197],{"title":196},"You want to change a question after sending it",[11,198,199],{},"Submitted questions cannot be edited. Ask a new question and mention the earlier one; the deal team can close the first.",{"title":201,"searchDepth":202,"depth":202,"links":203},"",2,[204,205,206,207],{"id":22,"depth":202,"text":23},{"id":33,"depth":202,"text":34},{"id":155,"depth":202,"text":156},{"id":172,"depth":202,"text":173},"https:\u002F\u002Fdocs.vdr.valutico.dev\u002Fexternal\u002Freviewing\u002Fask-the-deal-team-a-question","reviewing","Raise a question, link it to a document, follow its status and get emailed when it is answered.","md",[213],"portal_qna_team_controls",false,{},{},true,4,"\u002Fexternal\u002Freviewing\u002Fask-the-deal-team-a-question",[221,222],"find-and-open-documents","what-the-deal-team-can-see",{"title":5,"description":210},"ask-the-deal-team-a-question","published","external\u002Freviewing\u002Fask-the-deal-team-a-question",[],"task","2026-09-29T13:21:45+02:00","_npB6nhm8CnLKHTyvASBLEIztA_4WaYU3veSe4VnAGc",[232,236],{"title":233,"description":234,"path":235,"audience":6,"slug":221},"Find and open documents","Browse the numbered folders, search the data room, and read documents in the viewer.","\u002Fexternal\u002Freviewing\u002Ffind-and-open-documents",{"title":237,"description":238,"path":239,"audience":6,"slug":222},"What the deal team can see of your activity","The portal records views, downloads, searches and questions. Here is what that means for you.","\u002Fexternal\u002Freviewing\u002Fwhat-the-deal-team-can-see",1790706827195]